html email that we can to customers when they contact sutomer support and give them some initial information.
it needs to be meaningfull, it has to have information that makes sense, like telling them the opening hours, we are also happy to call you back, and then link it to call back form, with technical problems with app or thats hard to describe so we can call you back or maybe we can do a video call, we can  setup google meet, we can setup wechat, or we can setup all the stuff.

We can also add some faqs, incase they have some questions in mind so they can get initial help from this email.